Warranty Policy — ER Troubleshooting Services, LLC

 

New equipment

New equipment is covered 100% by the manufacturer's warranty — parts and labor for one year.

 

Used / preowned equipment

Used and preowned equipment includes a 90-day warranty — parts and labor. Preowned items are sold as described on their product page, and cosmetic wear shown in the photos is not covered.

 

What is not covered

Damage caused by misuse, unauthorized repair, or normal wear and tear is not covered.

 

Installation, repair, and maintenance

We offer professional installation, repair, and maintenance services for all major brands. If you need service after purchase, contact us at (214) 842-8558 or info@ertroubleshooting.com and tell us the brand, model, and what is happening with the equipment.

 

How to make a warranty claim

Contact us with your order number, the product name, and photos or a short video of the problem if you can. We will tell you the next step — repair, replacement, or a manufacturer claim.