Returns Policy — ER Troubleshooting Services, LLC

 

We want you to be confident buying directly from medctables.com. Please read this before you order, especially for large equipment.

 

Return window

- New equipment: no returns. The manufacturer will not accept returns, and neither do we, because new units are made specifically for that order.

- Preowned equipment: you may request a return within 30 days of delivery.

 

What can be returned

- Preowned items may be returned within 30 days of delivery if they are not as described on the product page.

- Items that arrive damaged or defective: contact us right away — see below.

 

What cannot be returned

- New equipment, for the reason above — new units are made specifically for that order and the manufacturer will not accept returns.

- Items that have been installed, modified, or damaged after delivery.

 

How to start a return

1. Contact us at (214) 842-8558 or info@ertroubleshooting.com with your order number and the reason for the return.

2. We will confirm whether the item is eligible and give you return instructions.

3. Please do not ship anything back until we confirm — large equipment needs special freight arrangements.

 

Return shipping cost

Return shipping is paid by the buyer, unless the item arrived damaged or was not as described, in which case we will arrange the return.

 

Refunds

Once we receive and inspect the returned item, we will refund you to your original payment method. A refund will be issued within one week after we receive the returned product.

 

Damaged or wrong items

If your order arrives damaged, defective, or not as described, contact us right away with photos. We will work with you on a repair, replacement, or refund.